Support policy

What support covers

• Setting up the theme, its sections, blocks and theme settings.
• Problems in the theme’s own code: something that does not work as this guide describes.
• Questions about the theme in every language it supports, including right-to-left.
• Helping you understand which setting does what, and where to find it.

What support does not cover

• Changes to the theme code, or problems caused by edited code.
• Apps from other developers, and how they work with the theme. We help find out whether the theme or the app is the cause.
• Store setup outside the theme: payments, shipping, domains, taxes and apps.
• Design work, such as creating images or choosing colors for your brand.

Response times

A person answers every request within two business days, Sunday to Thursday, usually much sooner. Critical bugs in the theme, such as a page that does not load or a cart that does not work, are fixed as a priority, and the fix is released as an update.

How to reach us

Use the support form. It sends you a confirmation with a copy of your request. Include your store address and a screenshot when you can.

Updates

Updates to Solyx are free and appear in your theme library. Every version is described in the release notes. Updating creates a new copy of the theme with your settings, so you can check it before you publish.

Languages

Support is available in English and Hebrew.