Questions merchants ask
Short answers to what we are asked most. Each one links to the full article.
Setting up
Which style should I start from?
Solyx fits fashion and lifestyle, Ignition fits electronics and gear, and Blush fits beauty and wellness. Every section works in every style, and every color can be changed. Choose a style.
Will installing Solyx change my live store?
No. A new theme waits in your library until you publish it. You can set it up in the editor while customers keep seeing your current theme. Install and publish.
Where do I put my logo, and how big should it be?
In the Header. Upload a PNG or SVG with a transparent background; the width is set separately for phones and computers, so one file fits both.
How do I make a menu with three levels?
In Content, Menus, drag items under other items. The header shows up to three levels on phones and computers. Menus.
Product pages
How do I show the right size guide on each product?
Make a page for each guide, add the custom.size_guide field (type Page), and choose the guide on each product. Products without one fall back to the default page. A size guide for every product.
Why are my color swatches showing as plain buttons?
The color option isn’t connected to Shopify’s color values yet. Give the product a category with a Color attribute and connect the option. Color swatches.
Where does the specifications table come from?
From the product’s custom.specs field, one detail per line as “Name: value”, or from rows you add as blocks. Product fields.
Can I turn off quick view?
Yes. Quick view and everything it shows are in Theme settings, Quick view.
Cart and checkout
How do I set the free shipping amount?
In Theme settings, Free shipping. Use the same amount as your shipping rates in Shopify, so the bar never promises more than checkout gives.
Why don’t I see Apple Pay, Google Pay or Shop Pay buttons?
They appear on their own once the payment method is turned on in your store’s payment settings. The theme shows the buttons Shopify offers for each customer’s device.
Can customers leave a note with their order?
Yes. Turn on the order note in the Cart display case. The note arrives with the order in your admin.
Languages
Does Solyx work in Hebrew and Arabic?
Yes. The whole store turns right-to-left in those languages, and the theme editor is translated too. Languages and right-to-left.
How do I change a word the theme shows, like a button label?
Open the theme’s menu in Online Store, Themes, and choose Edit default theme content. Search for the word and write your own, in each language.
The theme
Can I use my own fonts?
Solyx uses fonts from Shopify’s font library. They load fast and include bold and italic. Typography.
Will updating the theme remove my settings?
No. An update arrives as a new copy with your settings and content, and you publish it when you’re ready. Edited code isn’t carried over. Updating Solyx.
Does Solyx need any apps?
No. Every feature of the theme works without an app. Apps you choose can add their own blocks to sections that support them.
Didn’t find your answer?
Write to us with your store address. We answer within two business days and add the answer here.
Open a support request